Key contact information
	Darren Richards
	Christopher Critchlow
	Mo.net@oacplc.com
	Testimonials
	AEGON UK: "As a global insurer, AEGON has high expectations of its financial models. For our UK group annuities business we chose Mo.net and OAC because..." [See all >>]
	Fortis Life UK : "We had the highest demands when we chose which modelling platform to use: it needed to be flexible and fast enough to give us the versatility to model..." [See all >>]
	Publications & downloads
	OAC Brochure - Mo.net®: Key Features
	OAC Advertisement - Q3/09 Deciding on your path to Solvency 2?
	OAC Advertisement - Q2/09 Mo.net: Financial modelling with a difference
	OAC Advertisement - Q1/09 Mo.net: Powerful financial modelling
	OAC Advertisement - Q1/09 Introducing Mo.net to the American market
	OAC Advertisement - Q4/08 Mo.net: The tide is turning - Be part of the revolution
	OAC Advertisement - Q3/08 Mo.net: Revolutionise your ICA process
	OAC Advertisement - Q3/08 Think Mo.net for Solvency 2
	Related links
	OAC Financial Modelling Services
	Relevant accreditations

Support

Queries can be submitted via email, telephone or online forum. Any software issues are dealt with free of charge (eg, any problems with installing Mo.net onto the system).

Any user queries (eg "How do I ... ?") are dealt with free of charge if they are straightforward to resolve (eg less than half an hour, and subject to limitations).

More substantial queries are charged at our standard hourly rate. However, we will always provide an estimate of cost before carrying out any work that would be chargeable. We will endeavour to respond by the end of the following working day, either with a resolution or an estimate of how long a resolution will take.

Other support available includes:

• secure technical discussion forum available via the online user portal;
• Flash tutorials available via the online user portal;
• structured tutorials available via the product help; and
• commitment to develop new demos and tutorials in response to requests.

Training

Training can be purchased at our standard hourly rate plus disbursements. Onsite training will be provided at this hourly rate for as many as 10 users per session.

Training is presented by OAC's own actuaries, who have in-depth knowledge and experience of Mo.net and its range of applications. For more information see Bespoke Training.